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Hospitality EnglishETC – English Training Courses – Thailand | ETC - English Training Courses - Thailand

Hospitality English

waiter 300x198 Hospitality EnglishDo your employees have the confidence to use English Language effectively and appropriately? Do they have the skills to build customer loyalty immediately with your international guests?

We understand that the heart of your business is your guests and we appreciate that customer loyalty begins from the very first contact they have with you, whether this is by booking direct, the first encounter at the airport or checking in and an ETC…Hospitality English Training Course is specifically designed so that your employees will present and practice language and communication skills that will help them effectively meet your guests expectations so that you can start building customer loyalty immediately in the areas of:-

• Administration
• Engineering
• Food & Beverage
• Front of House
• Housekeeping
• Management

The Hotel & Tourism industry in Thailand is growing rapidly, and with that growth comes a demand for employees with the right skills and English language is an essential and a daily requirement which is why our ETC…Hospitality English Training programs focus upon:-

• Practicing key vocabulary and phrases encountered during a working day
• Suggestive Selling dialogues designed to encourage guest in-house spending
• Role-play activities that improve customer care & guest satisfaction
• Listening skills that will assist guests using English as a 2nd language
• Developing polite, friendly and confident interaction with guests
• Increasing fluency, accuracy and pronunciation
• Utilizing department related vocabulary and grammar

We also continuously observe your employees attitudes to guarantee our course content remains relevant, practical and dynamic as the changing needs of our customers drive the planning and development of each and every ETC…English Training Course.
So contact us today and discover how an investment in an ETC…English Training Program can give your business a strong competitive edge and help develop your guest loyalty through customer care and guest satisfaction

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English Language & Training Solutions for Thailand’s Hospitality & Business Industries